About Responses To Your Help Ticket - Please Read

Once you have submitted a help desk ticket please check your email.  You will receive an email notification to let you know the ticket was successfully received.  If you do not receive a confirmation email please check your SPAM filter.

You will also receive an email when a technician has responded to your ticket.  If you need to reply to that message please use the link included in the email you receive.  Simply clicking reply will not send your response to tech and it will not be seen.


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Helpful Notes:

When submitting a help desk ticket please include as much information as possible.

We will need the student's full name, ID number, and graduation year when looking at user account or login questions.

It also helps to include what type of device you are using, iPad, PC, Chromebook, etc, and if that device is a school-issued device or personal.

If your ticket is for a school-issued Chromebook please always include the inventory tag number.  This is the number on the white and green barcode sticker on the bottom of the device.